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Helping People Succeed Amid Revolutionary Change

Bryan O'Rourke

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Top Stories by Bryan O'Rourke

Organizations and their leaders can react in different ways during tough times. With many industries experiencing tumultuous and fundamental change compounded by recession, it is more daunting then ever for leaders to understand what the best choices are for the future. From Lencioni’s Five Dysfunctions to Collin’s Good to Great , theories abound regarding the relevant paths to success. Such uncertainty makes the advice of those who have “been there and done that” quite refreshing. Jack Welch should be the “poster child” for such enlightened and valuable counsel . As with the Oracle character from the Matrix films, he possesses the power of foresight, and his experience serves to advise and guide those attempting to overcome serious challenges. His back to basics philosophy, founded on the four pillars of mission, behaviors, cando... (more)

What is So Great About Private Health Insurance?

Most significant challenges deserve objective analysis based on economic principals. Supply and demand being at the core. Things costing to much ? The explaination is usually a lack of competition or artifical restrictions among alternative options for buyers. Not enough supply ? Barriers to entry , government restrictions or diminishing prospects for profit can be at the root. Interestingly, when it comes to health care what people pay for and what they get is at the core of the problem and private insurance intermediaries are profiting from market inefficiencies. In the end the... (more)

Social CRM - Delivering Exceptional Customer Experiences

Social CRM on Ulitzer A recent report by Gartner, commissioned by Salesforce.com, addresses important trends in customer service as the social web continues to impact how individuals and organizations interace.You can get a copy of the report for FREE here. The implications of new technologies and how people are relating via social media have significant implications. Businesses that get their hands around how to really benefit from this change will have a tremendous opportunity to make a difference by delivering support in new and exciting ways. A few key finds and recommendatio... (more)

What's Not Included in the iPhone 4 OS?

Nicole Lee, associate editor for CNET, recently shared some interesting observations in an article today about what was NOT included in the recent iPhone 4 OS upgrade. Here are her thoughts: Mass storage mode: We would've liked to see an easier way to just drag and drop files from our computer to the iPhone without having to go through a third-party app. Tethering with AT&T: Yes, we know this is already possible with the current OS, but AT&T in the U.S. have not gotten onboard with it yet (tethering is currently available in other countries like Canada and the U.K.). We were ho... (more)

Apple on Flash: Hey Steve, "C'mon Man"

Remember Hamlet and the quoteThe lady doth protest too much, methinks"? While in this case it isn't a lady, the question still applies to Apple's CEO. Steven P. Jobs posted a 1,700-word letter on Apple’s Web site on Thursday, explaining the company’s decision not to allow the multimedia software Adobe Flash on Apple’s mobile devices, including the iPhone and iPad. The letter titled "Thoughts on Flash" ran the gamut from philosophical issues about the nature of closed platforms to complaints about performance and crashes.Why would Steve go to the trouble of sharing his "diatribe"? ... (more)